Informativa sulla Privacy

This privacy policy explains how Ospitalità Digitale S.r.l. collects, uses, and protects your personal data when you use our site and services. We are committed to protecting your privacy and processing your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Ospitalità Digitale S.r.l. is the data controller responsible for the processing of your personal data. Our registered address is 28 Via Santa Sofia, Floor 5, Milan, Lombardy, 20122, Italy.

Information We Collect

We may collect various types of information, including personal data, when you interact with our site or use our online platform and related services. This may include:

  • Information you provide to us: This includes information you provide when you register for an account, use our services (such as our Cloud-based Property Management System, Online Booking Engine, Channel Manager, etc.), communicate with us, fill out forms, or participate in surveys. This information may include contact details (such as your name and company contact information), login credentials, payment information, and any other information you choose to provide.
  • Information we collect automatically: When you visit our site or use our service, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits. This data is collected through cookies, web beacons, and similar tracking technologies.
  • Information from third parties: We may receive information about you from third parties, such as business partners, service providers, or publicly available sources, where permitted by law.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our hospitality software solutions and services. These purposes include:

  • Providing, operating, and maintaining our online platform and services, including managing accounts, processing transactions, and delivering requested services like property management, booking, channel management, and guest communication tools.
  • Communicating with you about your account, services, updates, security alerts, and support messages.
  • Improving, personalizing, and expanding our site and service, including developing new products, services, features, and functionality.
  • Understanding and analyzing how you use our site and services to enhance user experience and troubleshoot issues.
  • Sending you marketing and promotional communications that may be of interest to you, in accordance with your preferences.
  • Detecting and preventing fraud, security incidents, and other malicious activity.
  • Complying with legal obligations and protecting our legal rights.

Legal Basis for Processing

Our legal basis for collecting and using the personal data described in this privacy policy depends on the data we collect and the specific context in which we collect it. We may process your personal data because:

  • It is necessary for the performance of a contract with you (e.g., to provide the services you have requested).
  • You have given us your consent to do so.
  • The processing is necessary for our legitimate interests (and not overridden by your data protection rights).
  • The processing is necessary for compliance with a legal obligation.

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
  • Business Partners: We may share information with business partners to offer you certain products, services, or promotions.
  • Affiliates: We may share your information with our affiliated companies for purposes consistent with this privacy policy.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In connection with or during negotiation of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.

We do not sell your personal data.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy and to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data. These rights may include:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete personal data.
  • The right to request erasure of your personal data.
  • The right to request restriction of processing of your personal data.
  • The right to object to the processing of your personal data.
  • The right to data portability.
  • The right to withdraw your consent at any time where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If we transfer your data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission or relying on other legally recognized mechanisms.

Third-Party Links and Services

Our site or service may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact us by writing to:

Ospitalità Digitale S.r.l.
28 Via Santa Sofia, Floor 5,
Milan, Lombardy, 20122,
Italy.